Frequently Asked Questions
Product information, ordering and everyday care.
How do I order a product?
Choose a product and select Order on WhatsApp. The message includes the product name so you can discuss the available variant, price and delivery details with our team. Sending the message does not automatically place an order.
Where can I find ingredients and directions?
Open the product page to view its available ingredients, directions and warnings. If a detail is not listed, ask our team before purchasing. Always follow the product label.
What does made to order mean?
A made-to-order item is prepared for an order rather than being ready for immediate dispatch. Confirm availability and the preparation timeline with our team before ordering.
How much does delivery cost?
Sariva delivers across India through Shiprocket. Shipping generally costs ₹50–₹80 per order, with free shipping on orders above ₹1,000 and no minimum order value. Estimated delivery after confirmation is 4–6 days within Maharashtra and approximately 8 days elsewhere in India; these dates are not guaranteed.
Can I cancel or return an order?
Cancellation can be requested until dispatch and requires Sariva's confirmation; it is unavailable after dispatch. General returns are not accepted, and opened or used products are not eligible. For damaged, defective, incorrect or missing products, please contact customer care within 2–3 days of delivery with photographs and an unboxing video for review. No standard refund or replacement offering is confirmed; applicable consumer rights remain unaffected.
Can these products replace medical treatment?
No. Product information is not a medical diagnosis or a substitute for professional care. If you have a medical condition, are pregnant or breastfeeding, take medication, or have ingredient sensitivities, consult a qualified healthcare professional before use.
Read our Shipping Policy and Return & Refund Policy for full details.