General return policy
Sariva does not accept returns as a general policy because our range includes personal-care, wellness and hygiene products.
Opened or used products
Opened or used products are not eligible for return.
Damaged, defective, incorrect or missing products
If you receive a damaged, defective or incorrect product, or a product is missing from your delivery, raise a complaint through our customer care for review.
Reporting an issue and required evidence
Please contact our customer care within 2–3 days of delivery.
You must provide photographs and an unboxing video as evidence when reporting a delivery or product issue. This evidence helps Sariva review your complaint. Include your order details and a description of the issue.
Refunds and replacements
Sariva has not confirmed a standard replacement or refund offering. A complaint does not automatically result in a replacement, refund, store credit or reimbursement. Please contact customer care for review of damaged, defective, incorrect or missing-product complaints.
This policy remains subject to applicable consumer-protection requirements and does not limit any rights or remedies available to you under applicable law.
Return shipping costs
The customer bears return shipping costs where a return shipment is applicable.
Order cancellation
Orders may be cancelled until they are dispatched. Once an order has been dispatched, cancellation is no longer available under this policy.
Contact customer care with your order details to request cancellation. Your cancellation is not successful until Sariva confirms it.