1. Information we collect
Depending on how you interact with us, we may collect:
- Contact details, such as your name, email address, telephone or WhatsApp number, and delivery address.
- Order and enquiry details, including products, quantities, preferences, messages, delivery instructions, and support history.
- Transaction information, such as payment status and reference details. Payment providers process complete card, banking, or UPI credentials under their own policies; we do not need to store them.
- Technical information, such as device type, browser, approximate location derived from an IP address, pages viewed, and diagnostic information.
- Information you choose to share, including feedback or product-use questions. Please do not send sensitive health information unless it is necessary for your request.
2. How we use information
We use personal information where reasonably necessary to:
- respond to enquiries and provide customer support;
- confirm, process, deliver, and manage orders, returns, and refunds;
- communicate service messages about an order or request;
- operate, protect, troubleshoot, and improve our website and services;
- prevent fraud, misuse, and security incidents; and
- meet accounting, tax, consumer-protection, and other legal obligations.
We will send promotional messages only where permitted and where you have chosen to receive them. You may opt out at any time.
5. Retention and security
We retain personal information only for as long as needed for the purposes described above, including order support, dispute resolution, fraud prevention, and legal or accounting records. Retention periods vary by the type of record and applicable requirements.
We use reasonable administrative and technical safeguards designed to protect information. No online transmission or storage system can be guaranteed completely secure, so please avoid sending confidential payment credentials or unnecessary sensitive information by message.
6. Your choices and rights
Subject to applicable law, you may ask us to confirm whether we hold your personal information, request access or correction, withdraw consent, object to certain uses, or request deletion. Some records may need to be retained for legal, security, or transaction purposes. We may ask you to verify your identity before acting on a request.
To stop promotional communication, use the available unsubscribe option or contact us. Service messages relating to an active order may still be sent.
7. Children’s privacy
Our website and products are intended for adults. We do not knowingly collect personal information directly from children. A parent or lawful guardian should contact us if they believe a child has provided information without appropriate permission.
8. Changes and contact
We may update this policy as our practices or legal obligations change. The revised version will appear on this page with a new “Last updated” date. Material changes may also be communicated through an appropriate notice.
For privacy questions, requests, or grievances, please use the current contact details shown in the website footer or on our Contact page. Include enough information for us to identify and respond to your request, but do not send passwords or complete payment credentials.